Overview
This accessibility statement applies to users accessing Freshdesk via a web browser.
Freshdesk hosts Digital Learning’s solution guides. It is a third-party, software-as-a-service provided by Freshworks Inc. Falmouth University want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Solutions home page containing the menu to the solution guides
- Individual solution guides
- Submitting a support ticket form page
- Form on Agent sign in page
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using our web form.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Falmouth University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Critical accessibility issues
- Some elements are using non-permitted ARIA attributes.
- Image elements identified on the Panopto player (the Panopto logo) are without alternative text.
Serious accessibility issues
- Some page elements do not meet minimum colour contrast ratio thresholds.
- Some embedded video frame elements on the Panopto player do not have an accessible name.
- Some links do not have discernible text.
Moderate accessibility issues
- None.
Minor accessibility issues
- None.
Non-compliance with the accessibility regulations
Some elements are using non-permitted ARIA attributes - WCAG - 4.1.2 Name, Role, Value (Level A)
ARIA (Accessible Rich Internet Applications) must be used appropriately to enhance accessibility when HTML is not sufficient. Some ARIA attributes are used on some pages (within form on Agent sign in page) which are not permitted for an element's role.*
Images without description - WCAG 1.1.1 Non-text Content (Level A)
The Panopto logo in the embedded video player (within some Individual solution guides) does not contain an alternative text and therefore cannot be read by screen readers.*
Colour contrast - WGAG 1.4.3: MUST: Contrast (Minimum) Level AA
Some page elements, including text, do not meet minimum colour contrast ratio thresholds (within Solutions home, and Individual solution guides). Text that is too close in luminance (brightness) to the background can be hard to read for those with low vision, poor eyesight or colour blindness.*
Frame elements without accessible names - 4.1.2 Name, Role, Value (Level A)
Some Panopto player <iframe> tags do not contain a label attribute. As a result, video names are not accessible to screen readers as the title of the video is not present.
Links without discernible text - WCAG 4.1.2: MUST: Name, Role, Value (Level A)
Links must have discernible text that clearly describes the destination, purpose, function, or action to users who rely on screen readers. There are some instances of link elements containing no discernible text (within individual solution guides). Any link elements that do not have discernible text can not reveal their purpose to screen readers.
*The locations of these issues are part of the software platform and out of our direct control. These issues have been raised with the supplier, and we hope they will be addressed during their next cycle of the development.
Disproportionate burden
We have not classified any of the non-compliant content as a disproportionate burden to fix and we have not identified any issues that would class as an exemption under law.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
To summarise, these include:
- Reacting quickly and effectively to feedback regarding non-compliant content.
- Periodically reviewing our guides for accessibility issues and correcting any issues.
- Communicating with this third-party supplier by feeding back on accessibility issues and working with them to improve their services.
Preparation of this accessibility statement
This statement was first prepared on 15 July 2020. It was last reviewed on 31 July 2025.
This website was last tested on 30 July 2025 against the WCAG 2.2 AA standard.
The test was carried out by the Digital Learning team at Falmouth University. The most viewed pages were tested using automated testing tool, Axe DevTools. A further audit of the software was carried out to the WCAG 2.2 AA standard.