This page answers a number of frequently asked questions relating to aspects of Learning Space.



Question iconI can't find the link to make my submission.
Submission links are always in the Module area, in a section called Assessment. If the link is not there, contact spa@falmouth.ac.uk.

Question iconI can't submit to a Turnitin link.
Answer 1:
Do you have multiple documents? If so, you need to combine these documents into a single file which can then be uploaded.
Answer 2: Is the file type Microsoft Word or PDF? If not (e.g. it's Apple Pages or OpenOffice), then export it to PDF and submit the PDF.

Question iconI can't submit to an 'Assignment' (i.e. not Turnitin) link.
Answer 1: Are you trying to submit a very large file? The limit is 1GB. If the file you are trying to submit is a video file, you will likely need to re-encode the video to reduce the filesize.
Answer 2: Is your file big (e.g. over 200MB)? Upload speeds from home wifi are slow and the server may time out - come onto campus  and upload from there.

Accessing Learning Space

Question iconI can't log in.
If you are presented with an error starting with 'Your session has most likely timed out. Please log in again', this is a known intermittent issue.

Screenshot of common error message in Learning Space

Try deleting the part of the URL that comes after https://learningspace.falmouth.ac.uk, leaving just https://learningspace.falmouth.ac.uk, and then hit enter. If there is still an error, repeat another 1 or 2 times.  If this still fails to work, please contact the Ed Tech team by email at dlsupport@falmouth.ac.uk.

Question iconI can't see the module areas I need.

Enrolment of students on module areas is automatic, based on the data held in the student record system (SITS). The first thing to check is that you are correctly listed in this system. If you have swapped courses, there can also be a delay in the SITS record being changed, which then impacts upon Learning Space being updated.  For both of these situations, you should contact student.records@falmouth.ac.uk.

Another possible issue is that you are looking at 'My Modules' in the black left-hand menu. This area of the menu will only show you modules from the current year. To see all modules and courses you are on, click on the 'Home' link in the left-hand menu, and then look in the main right-hand content frame.

Question mark iconFurther Support

For general queries about the Learning Space, students should first contact their module leader or personal tutor. For any other comments or issues within this guide, please contact the Digital Learning Team via dlsupport@falmouth.ac.uk. Alternatively, please refer to the numerous help guides found on our Knowledge Base

View the Accessibility Statement for all of our support guides.