Overview

This article answers some of the frequently asked questions from MURAL users.

Contents

Question iconWhat are the technical requirements to run MURAL in a web browser?

The MURAL web app supports the following desktop web browsers:

  • Chrome (79 or above)
  • Edge (79 or above)
  • Safari (15.4 or above)
  • Firefox (72 or above)

MURAL recommend using Chrome or Firefox for an optimal experience. When using macOS, Chrome provides a better experience than Safari.

For more information view, MURAL Support guide: Technical requirements to run MURAL.

Question iconIs there a file limit for importing files onto a mural canvas?

Yes. MURAL recommend keeping file sizes of imported files below 2MB for a smooth and fast experience when navigating a mural canvas. The maximum file size is 45MB. 

For further information view, MURAL Support guide: Import files onto your canvas.

Question iconWhat file types can be imported onto a mural canvas?

Supported document and file types 

The following file formats can be imported onto a mural and will display a thumbnail preview when added to the mural canvas: 

  • doc. & docx. 
  • odp.
  • ods. 
  • odt. 
  • pdf. 
  • ppt. 
  • txt. 
  • xls. & xlsx.  

Supported image types

Users can import images onto a mural from the web or from their computer. The following image file types are supported:

  •  jpeg. 
  • gif.
  • png.
  • webp.
  • svg.
  • ico. 
  • heic. 

For more information view, MURAL Support guide: Supported file types.

Question iconHow do I import a file onto a mural canvas?

Documents and image files can be imported onto a mural canvas by clicking on the 'Import' button, indicated by a folder icon, in the toolbar.

Import button in mural toolbar, indicated by a folder icon

Alternatively, files can be imported directly by dragging and dropping them onto the mural canvas from your computer desktop.

For further information view, MURAL Support: Import files onto your canvas.

Question iconWhat are the troubleshooting tips for a "mural is almost full" error message?

Each mural canvas can contain up to 16MB which in most cases provides ample storage. In situations where a mural contains a lot of drawings created with the Draw tool or large files such as jpegs or pdfs etc. a mural's canvas may reach its file size limit and display a "mural is almost full" error message at the top of the mural board.

This mural is almost full error message

Clicking on the ‘How to free up space’ button will open a modal with advice on how to reduce the file size of the mural. This advice asks users to consider deleting large files on the mural canvas, such as drawings or high resolution images, to free up space to make the mural usable again. 


If you would like to keep the large images on the mural, you could consider resizing them to a lower resolution outside of the mural and then add them back to the canvas. Resizing could be done in an image editing tool such as Adobe Photoshop or Adobe Express Image Resizer. Before using any third-party resizing tools please consult their terms and conditions before proceeding. 

Exclamation mark icon Important: Falmouth University does not formally endorse Adobe Express Image Resizer, and it is up to the user to decide whether or not to accept the terms and conditions.

Question iconCan I use a screen reader and keyboard to interact with MURAL?

Yes. A screen reader and keyboard can be used to navigate a mural and read canvas objects or items contained within it. Objects include titles, text boxes, sticky notes, areas, groups, shapes, icons, files, drawings, comments, connector arrows, templates, and images. This capability is available for Voice Over Assistive Technology for Mac and NVDA or JAWS on a PC.

Keyboard Shortcuts menu on a mural canvas

For full details on keyboard shortcut view MURAL Support guide: Mural screen reader and MURAL keyboard shortcuts (Windows) or MURAL Keyboard shortcuts (Mac).


Question mark iconFurther Support

For further support with using MURAL, please view MURAL's Support guidance. To report any issues with this guide, please get in touch with the Digital Learning Team via dlsupport@falmouth.ac.uk. Alternatively, please refer to the numerous help guides found on our Knowledge Base. 


View the Accessibility Statement for all of our support guides.